At Mummas Precious Pearl, we take pride in creating unique, customized keepsakes that hold deep sentimental value for our customers. To ensure transparency and a seamless experience, we have outlined our policies below:
Approval Process
1. CAD Design Approval:
• Before crafting your jewelry, we share the final CAD design with you for approval. This allows you to confirm the design, ensuring it matches your preferences.
• Any requested changes at this stage can be accommodated before production begins.
2. Final Product Image Approval:
• Once the piece is complete, we share an image of the final product before dispatching it.
• This ensures that the final product aligns with the agreed-upon design.
Note: After your approval, no further changes can be made, as the product is custom-crafted and finalized for dispatch.
Refund Policy
• Custom Orders: Each piece of jewelry is handcrafted and customized to your specifications, making it unique and personal. Therefore, refunds cannot be provided for custom orders.
• Manufacturing Defects: Refunds or replacements will only be considered for genuine manufacturing defects reported within 7 days of receiving the item. Proof of defect (e.g., photos or videos) must be provided to process the request.
Repair Policy
• Complimentary Repairs: We offer free repairs for manufacturing defects reported within 30 days of purchase.
• Repairs for Wear and Tear:
• Damage due to improper use, rough handling, or exposure to harsh conditions is not covered under our complimentary repair policy.
• Repairs due to wear and tear, or requests for design modifications, will incur additional charges based on material and labor costs. We will provide a detailed cost estimate before proceeding with repairs.
Customization Terms
• Any changes to the design after dispatch, such as resizing or strengthening, will be treated as a new customization request. Additional charges will apply depending on the required materials and craftsmanship.
Care Instructions
To maintain the beauty and durability of your keepsake:
• Avoid Exposure: Keep jewelry away from water, chemicals, and extreme temperatures.
• Handle Gently: DNA jewelry, such as pieces with inclusions (breastmilk, hair, or blood), requires extra care.
• Storage: Store your jewelry in the provided box or a soft cloth pouch to prevent scratches or damage.